Privacy Policy

1. Introduction

Balkina AI ("we," "our," or "us") operates the Balkina AI mobile application and web platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

• Name, email address, and phone number when you create an account
• Profile information you choose to provide
• Payment information processed securely through Stripe
• Appointment booking details and history

Automatically Collected Information

• Device information (type, operating system, unique identifiers)
• Usage data (features accessed, interactions, timestamps)
• Location data (with your consent, for finding nearby businesses)
• Push notification tokens (for sending booking updates)

3. How We Use Your Information

• To provide, maintain, and improve our Service
• To process appointments and payments
• To send booking confirmations, reminders, and updates
• To personalize your experience with AI-powered recommendations
• To communicate with you about the Service
• To detect, prevent, and address fraud or technical issues

4. AI Chat Data

Our AI chatbot processes your messages to understand booking requests and provide relevant results. Chat conversations are used to improve the booking experience. We do not sell chat data to third parties. Chat history may be retained to provide continuity in your booking experience.

5. Data Sharing

We share your information only in the following circumstances:

• Service Providers: With businesses you book appointments with (name, contact, booking details)
• Payment Processors: Stripe processes payments securely on our behalf
• Communication Services: Twilio (SMS), Resend (email), Expo (push notifications)
• Legal Requirements: When required by law or to protect rights and safety

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure database hosting with Supabase, and Row Level Security (RLS) policies to ensure data isolation between users and businesses.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Disable location sharing at any time
• Request a copy of your data in a portable format

8. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@balkina.ai.